Chiropractic Staff Training Manual...
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Office Procedures Manual:
Staff Training & Compliance  Manual

The training and organization skills of your office staff have a tremendous impact on the care that your patients receive.  A poorly organized office and a lack of proper training can cause you to lose time, patients, and money, as well as cause unnecessary frustration.  In some cases it might even result in legal action, such as when office staff fail to properly abide by proper government regulations.  As chiropractic professionals, our training focuses mainly on the medical aspects of treating the patient, but it is vital that we look after other details--such as our office procedures and compliance training to ensure that our patients receive the greatest level of care.

Now, with the Office Procedures Manual from Doctors Data Source, a premier provider of organizational systems for chiropractors and CAs, you have an outstanding set of office compliance training and organizational tools at your fingertips.  The Office Procedures Manual gives you what you need to get your office organized and your staff properly trained so that you can maximize your patient care and the profitability of your practice.

The Office Procedures Manual is designed specifically for the chiropractic office and gives you 12 chapters with over 250 pages of invaluable information.  The electronic manual may be viewed and navigated by your staff by using Microsoft© Internet Explorer Browser on your office computer or may be printed in either color or black and white for distribution to your staff members.

Compliance has become a hot topic lately. The Office Procedures Manual is now specifically designed to make it easy for your chiropractic office to create a customized compliance and office procedures training manual for your staff members. The OIG, CMS, HIPAA and Insurance Payors, now require, or strongly suggest, you provide a written staff training manual and a training program describing the specifics of your office procedures protocol including compliance coding & documentation and HIPAA privacy/security procedures etc. The written manual should also include a specific training protocol for your staff.  The penalty for not doing so can be costly.

Chapter 3, Compliance Guidelines, gives you what you need to create an OIG HIPAA compliance training manual.  With "Click and Type" fields throughout the chapter you can insert your specific office policies & procedures information to create a truly customized compliance training manual.  The chapter also includes a  30+ page HIPAA Policies and Procedures training manual, with "Click and Type" fields, that can be printed as a separate HIPAA training manual.

As with all Doctors Data Source products, we’ve built in a great amount of flexibility.  An Office Procedures Manual Toolbar gives you quick and easy access for editing so that you can customize it to your own needs.  Using Microsoft© Word, you can easily insert bullets, headings, tables and more, giving you the ability to quickly create your own customized office procedures manual.  Additionally, an  Administration section is included to help you quickly customize the Office Procedures Manual and a  Help page is also available to answer your staff's FAQs about the proper use of the manual.

Here are just a few of the many things that the Office Procedures Manual gives you to help get your office organized and facilitate staff training:

  • Introduction to chiropractic and your office

  • How to implement standard office procedures

  • Compliance Guidelines

  • CA's responsibilities

  • Your specific Office Policy for employees in a separate document

  • Telephone technique - scripts

  • Receptionist's duties - scripts

  • Therapy procedures - scripts

  • Office policy on compliant insurance claim filing

  • Keep an accurate list of compliance coding & documentation requirements

  • Special chiropractic & clinical terms

  • Basic spinal anatomy

View Chapter Content...

Increase your patient care today by using the Office Procedures Manual to help organize your office and train your staff.  It’s now only $175.00.  Just click here to download this exceptional chiropractic tool.

  • Requires Microsoft© Word.

Download the Office Procedures Manual today and see how much time and money this application can save your practice.
 

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Note: To view the Chapter Title page: Select by "Clicking" on the title.

When the picture of the form opens: use the "Expand to regular size" button (on the lower right side of the form) to enlarge the view of the form.


Chapters Included:

  • Introduction
    Manual Purpose
    History of Our Clinic
    Statement of Purpose
    Office Hours & Contact Information
    Office Directions
    What is Chiropractic Care
    History of Chiropractic
    Vertebral Subluxation
    The Chiropractic Adjustment
    The Patient
    Doctor's Bio
    Staff Bio
    9 Pages

  • Standard Office Procedures
    Symptom Codes
    Therapy Codes
    Case Type Color Codes
    Appointment Book Codes
    Today's Specials
    Office Procedures Flow Chart
    Office Procedures Overview
    Office Procedures By Visit
    Office Forms By Case Type
    Office Forms Overview
    39 Pages

  • Compliance Guidelines
    OIG Compliance Program Outline
    OIG recommended 7 Step Compliance Program
    HIPAA Overview
    HIPAA Covered Entity
    HIPAA Privacy Officer
    HIPAA Basics
    HIPAA Privacy Safeguard Training
    HIPAA Privacy Forms Overview**
    HIPAA Privacy Officer
    HIPAA Policies & Procedures Manual*
    HIPAA Resource links
    33 Pages
    Note: Chapter 3 also includes:
    1. *A separate customizable 30+ page HIPAA Policies & Procedures Manual
    2. **The OPM also includes 13 customizable HIPAA Forms

  • CA's Responsibilities
    Importance of The CA
    CA Described
    Office Policy*
    Office Emergency Policy
    Credit Card Security Measures
    Front Desk Responsibilities
    Therapist Responsibilities
    Insurance CA Responsibilities
    Patient Etiquette
    Patient Referrals
    Office & Personal Goal Setting
    C.A.R.E. Program (CA REward program)
    Employee Agreement
    Confidentiality Statement
    39 Pages
    Note: Chapter 4 also includes:
    *
    A separate 20 page document describing CA duties etc.

  • Telephone Procedures
    Answering The Telephone
    New Patient Call
    Patient Call To Cancel App.
    Patient Call To Change App.
    Patient Fails To Keep App.
    Patient Will Calls
    CA Reminder Calls
    CA Reactivation Calls
    Tech. Missed Appointments
    Tech.  Reactivating Patients
    Tech. Special Circumstances
    Tech. Telephone Collections
    Email & Internet Communication
    11 Pages

  • The Receptionist
    Receptionist Described
    Receptionist's Daily Checklist
    Receptionist Duties Overview
    Scheduling The New Patient
    Office Visit Procedures
    Rescheduling Patients
    Multiple Scheduling Patients
    Insurance Verification
    Payment Procedures & Security
    Missed Appointments
    Release Forms Procedures
    Transient Patient Procedures
    Complimentary Exam Patient
    32 Pages

  • Back Office CA
    Physiotherapist described
    Morning Duties
    Non Therapy Duties
    First Time Patient
    Therapy Pre-Authorization
    Patient Instructions
    5 Pages

  • Therapy & Rehab Procedures
    Description Therapy Types
    Therapy Codes
    Areas To Apply Therapy
    Therapy Most Common Uses
    Script For Specific Therapy
    Special Pat. Circumstances
    EMS Pad Placement
    Therapy Procedures Traction - Fill your own content
    Therapy Procedures Decompression - Fill your own content
    Therapy Procedures Rehabilitation - Fill your own content
    19 Pages

  • Insurance Procedures
    Insurance Clerk:
       Duties & Responsibilities
    State & Federal Insurance laws Governing Practice:
       State Board of Insurance Rule - Include your link to their website
       State Board of Chiropractic Rules - Include your links to their website
       CMS & LCD Coverage Rules - Include your links to their website
    Description of Insurance Types
    Insurance Claim Filing Procedures
    Collection Procedures
    33 Pages

  • Special Terms & Anatomy
    Terminology
    Anatomical Terms
    Chiropractic Terms
    Clinical Terms
    HIPAA Privacy Act Terms
    Insurance Terms
    Managerial Terms
    Osseous Pathology Terms
    Glossary Of Terms
    Anatomy
    41 Pages

  • Coding & Documentation
    Keep your most commonly used insurance codes for quick reference.
    Create Office Policies on Documentation.  Ex. Medicare requirements
    9 Pages

  • Professional Contacts
    Emergency Numbers
    Attorneys
    General Practitioners
    Neurologists
    Orthopedists
    Pain Management
    Suppliers
    8 Pages

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