1. Requirements

   System Requirements:
   The majority of DDS products are developed to use within Microsoft® Office applications.  Specifically Microsoft® Word and Excel. The latest features have been tested and work best in Windows® XP, Vista and Windows 7 operating system.

   You will also need Microsoft® Internet Explorer to view the software on your computer. The products are designed to be interactive with the web and are built on the stability of Microsoft® Internet Explorer web browser environment.

Can I get a trial version of the Narrative Report Writer?

1. Thank you for your interest in the Report Manager

   We do not have a trial version of the Report Manager, however we do make the full version available for a 30 day trial with a money back guarantee: See our guarantee at: Customer Service

   Satisfaction Guarantee:
   If any of our products don't meet or exceed your expectations within the first 30 days of use, contact Customer Service with the order number and tell us what kind of problem you had.

   If we can not make it better, we'll refund your money.

   To Order:
   You can download the Report Manager from our website and start using it right away or you can request the CD version be mailed to you. We feel this is the best way for you to try the product to make sure it fits your practice needs.
   

Do you offer free forms that I can try before I buy?

1. Yes

   Try our Forms Manager Lite version for free!

   Forms Download:
   This Lite version of the Forms Manager gives you 30+ starter forms to help you organize your office and staff. Get a feel for how the user interface works and how easy it is to find your forms.

   It is offered as a Free Download for a limited time as a public service to chiropractors, and their assistants.

   This software application requires Microsoft© Word.

   Request your download now.  Forms Manager Lite

   Contact Us:
   If you have any further questions or would like to talk to us, please use our Contact Us page from our website.

Do I have to wait to receive the Product Download?

1. No

   Product Downloads:
   Your order will be sent as soon as your payment is approved.  In most cases the "Download" file will be sent immediately after your approved order.

Do you offer a product guarantee?

1. Product Satisfaction Guarantee

   Thank you for your interest in DDS products.  We do offer a 30 day money back guarantee on all our products.

   Satisfaction Guarantee:
   If any of our products don't meet or exceed your expectations within the first 30 days of use, contact Customer Service with the order number and tell us what kind of problem you had.

   If we can not make it better, we'll refund your money.

   To Order:
   You can download our Products from our website and start using them right away or you can request a CD version be mailed to you. We want you to be completely satisfied with your purchase.

   Contact Us:
   If you have any further questions or would like to talk to us, please use our Contact Us page from our website.

Should I have an attorney review any of the Forms or Documents?

1. Yes

   While we have made every effort to prepare our products, forms and documents accurately and completely, the complexity of the issues involved within individual practice environments makes it impossible to guarantee their legal accuracy and completeness. These forms are provided as general guidance and do not constitute legal advice.

   Product Disclaimer:
   Doctors Data Source LLC make no warranties that the information contained herein is in every respect accurate, timely, complete or compliant with state or federal statutory law or regulations. Doctors Data Source LLC is not responsible for any errors or omissions or for the results obtained from the use of the product. Users of this information are encouraged to confirm the information contained herein with other sources.

   Product Disclaimer Notice

Can I customize and personalize the clinic forms?

1. Yes

   Personalize:
   Use Microsoft Word to customize any of the text within the form and personalize the forms with your name and address etc.

   Customize:
   Customize the "Help" Sections in the clinic forms and the Forms Manager will actually communicate with your staff as they tab from field to field in the form with specific instructions which appear on the taskbar at the bottom of the page or by selecting F1 "Help" screen when needed. With this feature the questions will be asked exactly the way the doctor wants when communicating with patients or insurance companies over the telephone.

   This is a great training tool for new staff.

   More Information...

I have multiple clinics, do I need multiple product licenses?

1. Yes

   License Requirement:
   Multiple clinics require multiple licenses: View DDS License Agreement

   The statement below (which is a section of the DDS License Agreement) describes your right to use one copy in one office setting.

   GRANT OF LICENSE:
   Doctors Data Source LLC grants you the following rights provided that you comply with all terms and conditions of this EULA:

   You may install and use one copy of the Software on multiple computers within one office network setting for each doctor practicing within the one office network setting (into RAM and/or onto computer hard drive).

   EULA - End User License Agreement

   Please Contact Us for more information.

We have multiple doctors in our clinic, do we need multiple licenses?

1. No

   License Requirement:
   Multiple doctors practicing within the same one office network setting do not need multiple licenses: View DDS License Agreement.

   The statement below (which is a section of the DDS License Agreement) describes your right to use one copy in one office setting.

   GRANT OF LICENSE:
   Doctors Data Source LLC grants you the following rights provided that you comply with all terms and conditions of this EULA:

   You may install and use one copy of the Software on multiple computers within one office network setting for each doctor practicing within the one office network setting (into RAM and/or onto computer hard drive).

   EULA - End User License Agreement

   Please Contact Us for more information.

I already have office forms, can I use my forms with the Forms Manager?

1. Yes

   The forms designed for the Forms Manager are a digitized (computer) form. In other words they can be used, personalized and customized on the computer. If your current office forms are digitized you can integrate them into the Forms Manager system.

   However, most doctors offices have a combination of computer generated forms and paper forms. The DDS Forms Manager is not necessarily designed to replace all your office forms unless it is in your best interest to do so.

I have a small office, do I need to use HIPAA forms and manual?

1. In almost all cases you do need to be HIPAA compliant

   If you file claims electronically or store patient Private Health Information electronically (database) you need to be HIPAA compliant.

   Some states, like Texas, require all health care entities be compliant.

   Some state laws have more strict requirements than the federal government. Check with both government entities and follow the more stringent rule.

   Check out the Covered Entity Decision Tools at the CMS website to find out if you need to be HIPAA compliant.

I have a small office, do I need to develop a compliance Program?

1. If you treat Medicare and Medicaid patients it is wise to do so

   Mandatory Compliance Is Coming:
   The Office of Inspector General has issued a statement on their website:

   With the passage of the Patient Protection and Affordable Care Act of 2010, physicians who treat Medicare and Medicaid beneficiaries will be required to establish a compliance program.

   While the timeline for "will be required" has not been clearly established the requirement to establish a compliance program is obviously getting closer.

   And in reality, it just makes good business sense to go ahead right now and establish a compliance program for your health care facility.  It will help you get organized and will allow you to re-evaluate your office policies and procedures and your staff training protocol.

   Compliance Program Solution:
   Office Compliance Program...