Is Your Office Operations Training Program Effective?
The training and organization skills of your office staff have a tremendous impact on the care that your patients receive. A poorly organized office and a lack of proper training can cause you to lose time, patients, and money, as well as cause unnecessary frustration. In some cases it might even result in legal action, such as when office staff fail to properly abide by proper government regulations. As chiropractic professionals, our training focuses mainly on the health care aspects of treating the patient, but it is vital that we look after other details--such as our office operations and compliance training to ensure that our patients receive the greatest level of care.
Now, with the Office Operations Manual from Doctors Data Source LLC, a premier provider of organizational systems for chiropractors and CAs, you have an outstanding set of office operations training and organizational tools at your fingertips. The Office Operations Manual gives you what you need to get your office organized and your staff properly trained so that you can maximize your patient care and the profitability of your practice.
A few of the features include:
The Office Operations Manual (formerly the Office Procedures Manual) is a brand new and designed specifically for the chiropractic office and it gives you 12 chapters with over 250 pages of invaluable information. The electronic manual may be viewed and navigated by your staff by using Microsoft© Internet Explorer Browser on your office desktop computer, laptop, and even on your tablet if you have your computers networked with a Wi-Fi connection, or you may want to print your custom operations manual in either color or black and white for distribution to your staff members. Which ever way you go you will have an invaluable training tool for your health care facility.
Train Your Staff The Importance Of Office Compliance
Compliance in the health care industry has become a hot topic lately. The Office Operations Manual is now specifically designed to make it easy for your chiropractic office to teach the importance of office compliance and includes a system to develop your own custom compliance program by following an intuitive five step process. The OIG/CMS, HIPAA and Insurance Payers, now require, or strongly suggest, you provide a written staff training manual and a training program describing the specifics of your office operations and standards protocol including compliant coding/billing, documentation, HIPAA privacy/security procedures, and claims submission and health records audits. The written manual should also include a specific training protocol for training your office staff members (including the doctor). The penalty for not doing so can be costly.
Chapter 3 of the Office Operations Manual, Compliance Guidelines, gives you what you need and provides a full chapter for you to convay the specifics of your compliance training program. With "Click and Type" fields throughout the chapter you can insert your specific office operations and standards information to create a "truly customized" compliance training tool. The chapter also includes a 30+ page HIPAA Policies and Procedures training manual, with "Click and Type" fields, for customization that can be printed as a separate HIPAA training manual.
For a more in depth Compliance Training Program, see: Chiropractic Office Compliance Pro
Great Training Tools
Here are just a few of the many things that the Office Operations Manual gives you to help you create a truly customized training tool to get your office organized and facilitate staff education and training::
- Introduction to chiropractic and your chiropractic office history and purpose
- How to implement standard office procedures
- How to implement and teach OIG (Medicare) and HIPAA Compliance Guidelines
- CA's responsibilities
- Your specific Office Policy for employees in a separate 22 page document
- Telephone technique - customizable scripts
- Receptionist's duties - customizable scripts
- Therapy procedures - customizable scripts
- Office policy on compliant insurance claim filing
- Keep an accurate list of Coding / Billing and Documentation requirements
- Special chiropractic and clinical terms
- Basic spinal anatomy to teach new staff the importance of chiropractic care for your patients
Additionally, an Administration section is included to help you quickly customize the Office Operations Manual and a Help page is also available to answer your staff's FAQs about the proper use of the manual.
User Guide & Help Section
A complete “User Guide” and "Help" section gives you the information you will need to learn the proper use of the application and how to quickly customize it to meet your individual practice needs.
Requires Microsoft© Word.
Order Today and see how much time and money this application can save your practice.